The Compliance and Administration Officer keeps our Self-Employment Assistance Program on track - making sure we're meeting regulations and policies while managing the admin that holds everything together. You'll need to love the details, be someone who follows the rules and gets others to do the same, and be comfortable picking up the phone when something needs sorting. This isn't a heads-down computer compliance job - you'll be working directly with people and holding them to the program's standards. Think good cop and bad cop all in one - friendly, approachable, but strong when it comes to process. This is a role for someone who is detail-obsessed and a great communicator - and if that's you, you'll have a lot of fun doing it. You'll also be supporting a program with a lovely team that genuinely changes people's lives!
Things you would be doing each week.
Admin
- Liaising with the Department's Review and Payroll team and managing SBC application submissions
- Actioning Department enquiries as they come in
- Managing business cost reimbursement requests and uploading payment evidence
- Confirming participant bookings and keeping coaches' calendars full
- Entering business and mentoring session details into Workforce Online
Compliance
- Reviewing and approving Business Plans against program guidelines
- Sending program agreements and application forms to participants post-approval
- Ensuring participants hold the right insurance before and throughout the program
- Enforcing the 72-hour rescheduling and cancellation policy (VERY IMPORTANT!)
- Monitoring the Workforce Online dashboard and staying on top of due and overdue items
- Conducting Quarterly Reviews to assess business viability
- Managing suspensions and terminations in line with program guidelines
- Reviewing CAPI requests and uploading required evidence
We're open to Juniors, Career Changers or anyone who thinks they've got what it takes! Send through your salary expectations within your application! :)
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- ✅ Ensuring compliance
- 📁 Managing bookings
- 🤝 Collaborating with teams
Key Strengths
- 📜 Regulatory knowledge
- 🗂️ Organizational skills
- 🗣️ Communication skills
- 🔍 Analytical skills
- 📈 Project management
- 🤝 Teamwork
Why Australian School of Entrepreneurship is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Australian School of Entrepreneurship not with Hatch.
